RETURNS

 

PURCHASED BUT NOT SHIPPED

THERE ARE CERTAIN FEES WE INCUR AS PART OF AN ORDER THAT WE CANNOT RECOUP. ALL ORDERS ARE SUBJECT TO A 3% CANCELLATION FEE (4% FOR AMEX). UNSHIPPED ORDERS CANCELLED AFTER 24 HOURS ARE SUBJECT TO A RESTOCK FEE OF 10%. CUSTOM BIKE ORDERS ARE SUBJECT TO A 20% RESTOCK FEE ONCE THE WORK ORDER IS STARTED. NO EXCEPTIONS.

 

PURCHASED AND SHIPPED

EBIKE ORDERS:

  • NO RETURNS AFTER 7 CALENDAR DAYS OF RECEIVING

  • TO BE ELIGIBLE FOR A RETURN, THE BIKE MUST BE UNOPENED, UNUSED, FREE FROM DIRT, DUST, OR ANY FRAGRANCES, AND IN THE SAME PACKAGING AND CONDITION THAT YOU RECEIVED IT

  • BOX MUST BE SEALED AND UNOPENED

  • UPS/ FEDEX DELIVERED BIKES - CUSTOMER PAYS $250 SHIPPING FEE ( THIS IS WITHHELD FROM REFUND )

  • 20% RESTOCKING FEE (THIS IS WITHHELD FROM REFUND)

  • NO RETURNS ON BIKES SHIPPED VIA A FREIGHT FORWARDING SERVICE

  • NO RETURNS OR REFUNDS ON CUSTOM BIKE ORDERS THAT HAVE ENTERED PRODUCTION.  THIS INCLUDES ALL APE HANGER BIKES.

  • NO REFUNDS ON BIKES LOST BY SHIPPING COMPANIES UNLESS YOU HAVE PURCHASED FULL VALUE SHIPPING INSURANCE. WE WILL REPLACE LOST BIKES AS SOON AS AVAILABLE.  TIMELINE IS NOT GUARANTEED.

ACCESSORY/REPLACEMENT PART ORDERS:

  • NO RETURNS AFTER 7 DAYS OF RECEIVING

  • TO BE ELIGIBLE FOR A RETURN, THE ITEM MUST BE UNUSED, FREE FROM DIRT, DUST, OR ANY FRAGRANCES, AND IN THE SAME PACKAGING AND CONDITION THAT YOU RECEIVED IT

  • SUBJECT TO A 20% RESTOCKING FEE

  • CUSTOMER PAYS SHIPPING BOTH WAYS

  • NO RETURNS ON LOCKS AND CHAINS

 

USED ITEMS:

  • NO RETURNS, EXCEPT IN EXTREME CASES OF BREAKAGE/MALFUNCTION

 

NON-RETURNABLE ITEMS:

  • ALL MERCH (CLOTHING, HATS, ETC)

  • HELMETS 

  • BATTERIES

  • SPECIAL ORDERS

  • SALE ITEMS

  • GIFT CARDS

  • GIFTED ORDERS

  • SIDECARS

 

BEFORE A RETURN IS SENT, THE CUSTOMER MUST HAVE WRITTEN APPROVAL OF SAID RETURN FROM WICKED THUMB. IF A CUSTOMER SENDS A RETURN WITHOUT THE WRITTEN CONSENT OF WICKED THUMB, A REFUND WILL NOT BE ISSUED AND THE CUSTOMER WILL HAVE TO PAY SHIPPING TO GET THE ITEM RETURNED, OR, SACRIFICE THE ITEM.

IF YOU HAVE A WICKEDTHUMB.COM ACCOUNT PLEASE LOGIN AND SUBMIT A RETURN REQUEST FROM YOUR ORDER.  IF YOU DO NOT HAVE AN ACCOUNT PLEASE EMAIL US AT INFO@WICKEDTHUMB.COM 

IF YOUR APPROVED RETURN PASSES OUR INSPECTION, YOU MAY RECEIVE AN EXCHANGE, STORE CREDIT, OR A REFUND. RETURN ADDRESS AND RMA NUMBER WILL BE GIVEN UPON APPROVAL OF RETURN REQUEST.

PLEASE GIVE US A HEADS UP AFTER YOU SEND YOUR RETURN BY EMAILING INFO@WICKEDELECTRICBIKES.COM. IF POSSIBLE, PLEASE PROVIDE A TRACKING NUMBER.

IF NON-RETURNABLE ITEMS ARE RETURNED WITHOUT AUTHORIZATION FROM OUR CUSTOMER EXPERIENCE TEAM, THEY WILL BE RETURNED TO THE CUSTOMER IMMEDIATELY AND CUSTOMER WILL BE NOTIFIED. RESTOCKING FEES MAY APPLY TO UNAUTHORIZED RETURNS.